Brazil e-DBV Frequently Asked Questions
What do I do if I have more than 1 passport? Toggle faqs
If you have a valid passport from more than one country, you must complete your declaration using the same passport you plan to travel with. The details on your passport must match those stated on your Brazil e-DBV.
What happens if I have restricted goods on my Brazil e-DBV? Toggle faqs
Certain goods can only be released by an authorizing agency. These include animals, plants, and medicinal products. Please check with Brazilian authorities for more information.
How much cash do I have to declare on the Brazil e-DBV? Toggle faqs
It is mandatory to declare cash greater than or equivalent to US$ 10,000. You must state the currency and amount on your declaration.
How do I pay for the Brazil e-DBV? Toggle faqs
Our online platform accepts all major credit and debit cards. Please ensure that your card is authorized for online payments.
If you face any issues when paying you can contact us at info@brazil-edbv.com.
What is the CVV/CVC/CVC2 number on a credit or debit card? Toggle faqs
You can find the CVV/CVC/CVC2 on the back of your credit or debit card. This number is used to authorize payments and ensures that the payment is processed correctly.
I am still waiting for a confirmation of my Brazil e-DBV. What should I do? Toggle faqs
If you have submitted your Brazil customs declaration through this website but have not received a confirmation email, please first check your Spam/Junk folder.
If you have checked all your email folders and still cannot find an email from us, get in touch at info@brazil-edbv.com.
How can I find out the status of my Brazil e-DBV? Toggle faqs
If you completed your Brazil e-DBV through this website you will receive all updates by email. The latest email from us will tell you the status of your declaration.
I have made a mistake on my Brazil e-DBV. What should I do? Toggle faqs
If you have submitted your customs declaration and have now realized some information is missing or incorrect, please contact us immediately at info@brazil-edbv.com. This same applies if your situation has changed and you need to update your Brazil e-DBV.
What can I do if my Brazil e-DBV is rejected? Toggle faqs
The final decision to approve a Brazil e-DBV is with Brazilian authorities.
If your declaration is denied we offer a full refund. Please contact us for further information on how to request a refund.